Privacy Policy – Plumb Parts Xpress

Last updated: March 2026

This Privacy Policy explains how Plumb Parts Xpress collects, uses, stores, and protects your personal information when you use our website, mobile application, or services.

By using our platform, you agree to the practices described in this policy.

1. Who We Are

Plumb Parts Xpress operates a platform that connects customers with merchants supplying plumbing and trade products. We arrange the collection and delivery of products from merchants to customers.

In many cases, we act as a third-party delivery provider on behalf of merchants.

2. Information We Collect

When you use our website or app, we may collect the following types of information:

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Delivery address

• Billing address

• Account login details

• Order history

Transaction Information

When you place an order, we may collect:

• Products ordered

• Merchant information

• Delivery details

• Payment confirmation (we do not store full payment card details)

Device and Usage Information

We may automatically collect:

• IP address

• Device type

• Browser type

• Location data (for delivery purposes)

• App usage data

• Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

• Create and manage your account

• Process and fulfil orders

• Arrange collection and delivery from merchants

• Provide real-time delivery tracking

• Communicate about your order

• Improve our website, app, and services

• Prevent fraud and maintain security

• Comply with legal obligations

4. Sharing Your Information

Because we operate as a delivery platform, some of your information may be shared with third parties where necessary.

Merchants

Your order details and delivery information will be shared with the merchant supplying your product so they can process your order.

Delivery Drivers

Delivery partners may receive limited information required to complete your delivery, including:

• Your name

• Delivery address

• Contact number (if required)

Service Providers

We may share information with trusted partners who help operate our services, such as:

• Payment processors

• Hosting providers

• App analytics services

• Customer support systems

These providers are required to keep your data secure and confidential.

5. Cookies and Tracking

Our website and app may use cookies and similar tracking technologies to:

• Improve website performance

• Remember user preferences

• Analyse traffic and usage

• Enhance user experience

You can control cookies through your browser settings.

6. Data Security

We take appropriate security measures to protect your information from:

• Unauthorised access

• Loss or theft

• Misuse or alteration

These measures include secure servers, encrypted communications, and restricted access to personal data.

However, no online platform can guarantee 100% security.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Maintain business records

• Meet legal and regulatory requirements

When data is no longer required, it will be securely deleted or anonymised.

8. Your Rights (UK & GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Restrict or object to certain data processing

• Request a copy of your data (data portability)

To exercise any of these rights, please contact us using the details below.

9. Third-Party Websites

Our platform may contain links to external websites operated by merchants or partners. We are not responsible for the privacy practices of these third-party websites.

We recommend reviewing their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or data practices.

Any updates will be posted on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Plumb Parts Xpress
Website: https://www.plumbpartsxpress.com/